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Privacy Policy
Last updated: 22/01/2026
At Clansman Saddlery, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard the information you provide to us, in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
1. Who We Are
Clansman Saddlery,
Arborfield,
Berkshire RG2 9PY
Email: kieran2725@icloud.com
Telephone: +44 (0)7858 017098
Clansman Saddlery is primarily a saddle fitting service, also offering bespoke leatherwork, repairs, and handcrafted goods. For the purposes of data protection law, we are the “data controller” of the personal information we collect and process in the course of our business.
2. Information We Collect
We may collect and process the following types of personal data:
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Contact details – your name, address, telephone number, and email.
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Appointment information – location and details of saddle fittings, consultations, and services.
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Order and payment information – relating to goods or services you have purchased.
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Communications – emails, messages, or enquiries made via our website or directly.
We only collect the information necessary to arrange fittings, fulfil orders, and provide our services effectively.
3. How We Use Your Information
We use your personal data to:
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Arrange and carry out saddle fittings or related services at your chosen venue.
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Process and fulfil orders, repairs, or bespoke commissions.
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Communicate with you about your enquiry, appointment, or order.
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Maintain internal business and financial records.
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Comply with legal and tax obligations.
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Send updates or information where you have given consent.
We do not use your data for automated decision-making or marketing without consent.
4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
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Contract: to perform our service agreements with you.
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Legal obligation: to comply with UK tax and business laws.
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Consent: when you have expressly agreed to receive communications or allow us to retain your details.
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Legitimate interest: to operate and manage our business responsibly and efficiently.
5. Sharing Your Information
We do not sell or share your personal information with third parties for marketing.
We may share limited data only with trusted service providers such as payment processors, couriers, or accounting professionals, where necessary to complete a transaction. These providers are bound by data protection obligations to keep your information secure and confidential.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purpose for which it was collected, including for legal, accounting, or tax purposes.
Typically, this means retaining transaction and appointment records for up to 7 years, in accordance with HMRC requirements.
7. Data Security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Access to personal data is restricted to authorised personnel only and stored securely in line with industry standards.
8. Your Rights
Under the UK GDPR, you have the right to:
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Request access to the personal data we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your personal data (“the right to be forgotten”).
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Object to or restrict processing of your data.
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Withdraw consent at any time (where applicable).
To exercise any of these rights, please contact us at [Insert Contact Email]. We aim to respond to all valid requests within one month.
9. Cookies and Website Use
Our website may use simple cookies to enhance usability. These do not collect personal information unless you voluntarily submit it through forms or email links. You can manage or disable cookies in your browser settings.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Clansman Saddlery
Email: kieran2725@icloud.com
Telephone: +44 (0)7858 017098
If you are not satisfied with our response, you have the right to raise a concern with the Information Commissioner’s Office (ICO):
www.ico.org.uk